1. Product Information
2.1. Prunelle products are handmade with carefully selected ingredients, but individual skin sensitivities may vary.
2.2. Customers are responsible for reviewing the full ingredient list for potential allergens before use.
2.3. Our products are not intended to diagnose, treat, cure, or prevent any medical conditions. If you have skin sensitivities or health concerns, consult with a healthcare professional before use.
2. Refund & Return Policy
3.1. All sales are final. Products are non-refundable and non-returnable once delivered.
3.2. Refunds will not be issued for dissatisfaction with scent preferences, as fragrance is subjective.
3.3. If a product is damaged during shipping, customers must contact us within 24 hours of receiving the product with photographic evidence to request a replacement.
3. Order Cancellation Policy
4.1. Order cancellations are allowed within 48 hours of purchase.
4.2. After the 48-hour window, orders cannot be canceled or refunded.